Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened (where applicable), with all original packaging and labels intact. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at Royalluxyllc@gmail.com. Please note that we will provide the appropriate return instructions and return address once your return request has been approved. 

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at Royalluxyllc@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food products), custom or personalized products, and personal care items that have been opened or used. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions regarding a specific item.

Unfortunately, sale items and gift cards are non-returnable.

Exchanges
The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you may place a new order for the desired item.

United States – 14-Day Return Policy
If your order was shipped within the United States, you may request a return within 14 days of receiving your order. To qualify, the item must be in the same condition in which it was received, unused, unopened (where applicable), with all original packaging and labels intact. Proof of purchase is required.

Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Royalluxyllc@gmail.com.